Window Manufacturers

Wow Service

We roll out the red carpet for all of our customers. In an effort to maintain the highest level of customer service Ducana has developed its WOW service around one key component of doing business and that is, communication.

Our WOW service has four steps to insure your total satisfaction:

1. All customers shall be contacted in a timely manner by all sales representatives, service employees, delivery employees and all other departments within our company.

2. All customers shall be contacted shortly after the final opening measurements have been taken and asked to complete a short survey to ensure service levels up to that point are up to their standards as well as ours.

3. All customers shall be contacted mid way through their scheduled delivery period to update the status of arrival times.

4. All customers shall be contacted after completion of delivery or installation and asked to complete a short survey to ensure that they are completely satisfied with all the products and services that we have provided.

All Ducana customers realize that they have just invested in one of the best built and best backed windows systems in the industry. They expect to be treated with top notch customer service and that is what we have provided since 1976.

• Ducana Windows & Doors products are energy star high efficiency
• Ducana Windows & Doors products are CSA approved
• Ducana Windows & Doors are made in Tilbury Ontario, Canada

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